Thank you for using telesquib.com, a leading freelancing platform. We strive to provide excellent service and satisfaction to both clients and freelancers. This Refund and Returns Policy outlines the terms and conditions regarding refunds and returns for transactions on our platform.

1. General Policy

In general, refunds and returns on our platform are handled on a case-by-case basis, taking into account the nature of the service provided, the project’s progress, and the reasons for the refund request.

2. Refund Eligibility

2.1 For Clients:

• Project Cancellation: Clients can request a refund if a project is canceled before the freelancer starts working on it or if both parties agree to terminate the project before completion.

• Unsatisfactory Work: Clients may be eligible for a refund if the delivered work does not meet the agreed-upon requirements or quality standards, provided they notify us within 14 days of receiving the final deliverable.

2.2 For Freelancers:

• Client Non-payment: Freelancers are protected if clients fail to pay for the services rendered. Disputes will be handled through our platform’s mediation process.

3. Refund Process

Step 1: Submit Request: Clients or freelancers must submit a refund request via our support email at [insert email address] or through the platform’s dispute resolution system.

Step 2: Review and Validation: Our team will review the request, validate the reasons provided, and may request additional information or documentation.

Step 3: Approval or Rejection: After thorough evaluation, we will notify the parties involved about the approval or rejection of the refund request.

Step 4: Processing: If approved, the refund will be processed and credited back to the original payment method within 14 business days.

4. Dispute Resolution

We encourage clients and freelancers to resolve any disagreements amicably. If a resolution cannot be reached, our support team will mediate and make a final decision based on the provided evidence.

5. Non-Refundable Items

Certain items and services are non-refundable, including:

• Platform service fees

• Completed and approved milestones

• Digital products and licenses

6. Contact Information

If you have any questions or need assistance with a refund or return, please contact us at:

Email: support@telesquib.com

Phone: +2348073891289

Address: 3B Hilltop Isienu Nsukka